Skiin Garments are under warranty for 30 days from the day they were purchased. If you notice something is wrong with your garments please try our Troubleshooting steps first. If the issue is not resolved please contact our Support team at https://skiin.com/pages/contact-us or at [email protected]
The Skiin Pod and Charging Dock are under warranty for 1 year from the day they were purchased. If you notice something is wrong with your garments please try our Troubleshooting steps first. If the issue is not resolved please contact our Support team at https://skiin.com/pages/contact-us or at [email protected]
Myant will only replace the defective part or the product after it has been returned and found to be defective due to normal use. Myant will not replace any products that have been tampered with or found to have been broken due to user negligence.
For more information on our warranty policy please refer to our Terms and Conditions.
Garment exchange due to fit:
When you receive your garments, please try on the "Try me First" garment before opening any other garments packaging. If the garment does not fit, contact our support team at https://skiin.com/pages/contact-us or at [email protected] for instructions on how to exchange for the correct size. Please only try on the 'Try me first' garment to determine sizing, other garments cannot be exchanged if they are opened.
If you are not happy with your purchase made through the Website or App, you may return for a refund within 30 days of receiving your order. This does not apply to any under garments or base layers, which cannot be returned if they have been removed from the packaging and the seal is broken.
Shipping and handling and return shipping or other charges (as applicable) are not refundable. Processing time for returns is typically in the range of 7-14 business days from the time the product is received by Skiin – but, time frames may vary in the sole and absolute discretion of Myant. You are responsible for ensuring the product is returned to Skiin and Skiin will not process any refunds until it has received the product and confirmed all the contents are in original condition. We strongly suggest tracking your order.
Once received an email will be sent confirming receipt and processing of your return request. You must contact our customer service team via email, prior to sending your return. You will be given a return authorization number and form, which must be included with your return request.
To contact customer service, please email [email protected].