Frequently Asked Questions


1. Can I put my underwear in the washing machine?

Yes. SKIIN underwear can be machine washed. Just make sure to remove the module from the waistband beforehand to ensure it will continue to function as expected.

2. How long does the battery last?

The battery was built to last 48 hours in metrics mode (24 hours in raw data mode) so that you can collect data throughout an entire day. Our starter packs include two modules but you can buy more modules separately too.

3. What are some safeguards that can be implemented to protect the user’s data and privacy?

To protect your privacy, all biometric data is anonymized – it is stored according to a user’s numeric user ID, and is stored privately and securely on a separate server from your profile/identity. When a 3rd party app you’ve downloaded wishes to access your biometric data, we use a technology called OAuth 2.0. Using OAuth means you never share your login credentials (i.e. email and password) with a 3rd party app, and instead simply grant them limited access to small subset of your biometric data. As the owner of your own data, you may revoke this access at any time.

4. Is it safe to have electronics in my underwear?

Yes. We use a wireless communication technology called bluetooth low energy. It emits energy at approximately 1000 times lower than your cell phone or a typical wi-fi router.

5. How does the wireless charger work?

We’re excited to partner up with Energous’ WattUp ® technology and be the first wearable to pioneer this wire-free solution. Simply place the removable module on the charger in any orientation, and charge up to two modules simultaneously.

6. Do you have an API?

We are in the process of developing our API and will make it available to developers in the very near future.

7. How accurate is your data?

The data that we monitor and collect is comparable to some of the best medical grade testing and sensing devices out there. For example, we are collecting high-quality ECG, similar to ones used by doctors. Machine learning algorithms allow us to interpret and use this data in unprecedented ways.

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